Federal Sector Alternative Dispute
Alternative Dispute Resolution (ADR)
is a process in which a third party neutral assists in resolving disputes by
using various techniques to reach a resolution acceptable to the parties.
EEOC is firmly committed to using alternative methods for
resolving disputes where appropriate. Used properly, alternative dispute
resolution can provide fast and cost effective results while at the same time
improving workplace communication and morale.
Chair Cari M. Dominguez has made the promotion and
expansion of ADR the centerpiece of the EEOC's
Five-Point Plan. As part of her commitment to ADR, the Chair created the RESOLVE
Program - the Commission's internal mediation program. The Chair has made
participation in the RESOLVE
Program mandatory for managers, as mandated by MD 715 for model EEO programs.
This information is designed to help federal employees and
applicants better understand ADR as it is used to resolve discrimination
complaints. In addition to basic information on ADR, links are provided to many
other federal government programs and private organizations using a variety of
ADR techniques to resolve workplace disputes.
ADR Program Development Guidance